Guangzhou Zhongpeng Swimming Pool Equipment Co., Ltd

Integrating R&D, production and sales

FAQs. General Information

Q1:Are you a factory or trading company?

A:We are factory. Our factory is located in Xinhua Town, Huadu Dist., Guangzhou, P.R.CHINA.

Q2:Does the products have CE / Rohs certificate?

A: Yes, my friend. We can offer CE / Rohs certificate for you.

Q3:Can I have a sample order for product?

A:Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q4:What about the lead time?

A:Sample: 2-10 days; Mass production: 10-30 days, will depends on the order quantity.

Q5:Do you have any MOQ limit for product?

A:Low MOQ, 1pc for sample checking is available.

Q6:How do you ship the goods and how long does it take to arrive?

A:We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-10 days to arrive. Airline and sea shipping also optional,shipping by sea will tale about 30 days or more.

Q7:How to proceed an order for product?

A:Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q8:Is it OK to print my logo on product?

A:Yes.We accept the OEM and the OEM order,we can print the logo on the items for you if your quantity is reach 1000pcs for each model.

Q9:Do you offer guarantee for the products?

A:Yes, we offer 12 months warranty to our products.

Q10:How to deal with the faulty?

A:Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new spare part with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Guangzhou Zhongpeng Swimming Pool Equipment Co., Ltd

Rm07-08, 31/F, South Tower, New World Times Center, No.2191 Guangyuan Road East, Tianhe District, Guangzhou City, Guangdong, China

Salesman: Poka Wong

Tel: +86 131 1336 6148
WhatsApp:+86 131 1336 6148

Salesman: Alice Liao

Tel: +86 159 1840 2676
WhatsApp:+86 159 1840 2676